如何引导买家修改负面 Product Reviews

如何引导买家修改差评 ，今天 BQool 要来跟大家说明一下，想了解可以先参考前文：

亚马逊负面 Review 对应方式

客户留差评 电邮要怎写?才能请他门移除?

首先，先请买家进入 “ Your Account “

如何引导买家修改差评 – 请买家点击：” Product Reviews Written by You “

接下来，就可以看到买家之前留下过的负面评论了，您可以礼貌的请买家编缉成五颗星（Edit Review）或者请他移除负面评论（Delete Review）！

请注意：Product Reviews 随时可以编缉，因此要对买家好一点，以免他们回来改成差评！

（图一）

如果要快一点的话，可以请买家点击以下的链接，会直接跳转到（图一）

https://www.amazon.com/gp/cdp/member-reviews?ie=UTF8&ref_=ya_your_reviews&sort_by=MostRecentReview&

缺点是：亚马逊的 Sent Message 无法自带链接，如果是链接的资讯，亚马逊很有可能在您寄出电邮时就移除掉；卖家收到电邮的时后，很有可能会看不见链接！

比较整体性的话，可以参考下列的电邮：

Order & ASIN 就是自带变数了，基本上用软件执行会比较方便

其他就是执行的部份！要靠卖家努力解决了！

Dear {{buyer_full_name}},

{{store_name}} is concerned to see your negative Product Review on Amazon.

Here are the details for the Amazon Order: {{order_id}}

We take pride in our work as a seller, so naturally we are alarmed after receiving your negative Product Review. Our goal is for you to be completely satisfied with this transaction. We would be appreciated if you would give us a chance to address your concerns and to resolve your negative Product Reviews for this product:

{{image_product_name}}

Instructions for removing negative Feedback Reviews:

——–

https://www.amazon.com/gp/cdp/member-reviews/

1. Go to your Amazon account.
2. Click “Product Reviews Written by You” under personalization.
3. Click “Edit Review” link or “Delete Review” on the Amazon page.

——–

If you have any question, please feel free to contact us

{{contact_link: Contact Seller}}

Thank you for your consideration and cooperation.

Kind regards,

{{store_name}} Customer Service Team

跟卖家来回往来的沟通是一定会有，而且必要的，身为一个亚马逊卖家，需要好好的磨练自己的耐心啰！英文流利跟礼貌，也是考量的因素之一！希望大家都可以顺利移除差评！

同场加映：

［BQool分享］- 亚马逊卖家应如何回应差评(Negative Feedback)